Privacy policy

We collect name, email, delivery address, phone number, order history, payment references and browsing behaviour on tigoo.com. We use this data to process your order, deliver your purchase, send order confirmations and — with your consent — offer personalised marketing.

Processing is based on: (a) performance of the contract — order fulfilment; (b) legal obligation — tax and accounting records; (c) legitimate interest — fraud prevention; (d) consent — marketing emails and cookies.

Order and invoice data: 7 years (accounting law). Account data: until you delete your account. Marketing consent: until withdrawn. Log data: 90 days.

You have the right to access your data, correct inaccuracies, request erasure ("the right to be forgotten"), data portability, to object to processing and to withdraw consent at any time. Submit a request via our contact form or email support@tigoo.com. We respond within 30 days.

We share data with: Stripe (payment processing), our carriers (delivery), our email provider (order confirmations and transactional email), Sentry (error monitoring) and Google Analytics (anonymised usage statistics). All providers are bound by data processing agreements. We never sell your personal data.

You may lodge a complaint with the Swedish Authority for Privacy Protection (IMY) at imy.se, or with the data protection authority in your own country within the EU.