Terms of sale

These terms apply to all purchases via tigoo.com, operated by:

By completing a purchase you accept these terms, our privacy policy and our cookie policy. You must be at least 18 years old. Prices are shown in EUR including the VAT that applies to your market.

Tigoo.com sells dietary supplements, health foods and related products. They are intended as a supplement to a varied and balanced diet and a healthy lifestyle.

Do not exceed the recommended daily dose. Keep out of reach of children. Consult a doctor before use if you are pregnant, breastfeeding or under medical treatment.

A binding contract is formed when you receive an order confirmation by email. We reserve the right to cancel an order in case of a pricing error or an out-of-stock situation, in which case you receive a full refund.

All prices include the VAT that applies to your delivery country. The payment methods available to you are shown at checkout for your market. Payment is processed securely by Stripe (Stripe Payments Europe, Limited); your card details are never stored by us.

We ship from our Swedish warehouse to your delivery address with PostNord MyPack International. Standard shipping is a flat €9.95, and delivery normally takes 4–6 business days for items in stock. Backordered items can take 5–15 business days.

Full shipping rates and carriers are listed on Shipping & returns.

Under the EU Consumer Rights Directive you have 14 days from the date of delivery to withdraw from your purchase, without giving a reason. Contact us to start a return. Refunds are processed within 14 days of us receiving the returned goods.

The right of withdrawal does not apply to opened dietary supplements where the seal has been broken for hygiene reasons.

If you receive a defective or incorrect product, contact us within a reasonable time. We arrange a replacement or a refund at no extra cost to you.

If we cannot agree, you may take the matter to the consumer authority in your country of residence or to the EU Online Dispute Resolution platform.

When you start an auto-refill subscription you get 5% off from the first delivery, plus bonus rewards as your deliveries add up. There is no commitment — pause, change or cancel at any time under My auto-refills.

The full auto-refill terms are on Auto-refill.

Contact us at support@tigoo.com and we will help you.